Frequently Asked Questions

What is The Black & White Store?

The Black & White Store is a premium menswear brand offering classic and stylish clothing, including hoodies, t-shirts, and more, made from high-quality, eco-friendly materials.

Where are you located?

We operate primarily online, offering free shipping across India.

How can I contact customer service?

You can reach our customer service team via email at info@theblackandwhitestore.in or through our Instagram direct messages or through our WhatsApp business number +917794843554

What materials are your products made from?

Our products are made from high-quality, eco-friendly materials such as 2-thread recycled cotton fleece, ensuring comfort and sustainability.

What sizes do you offer?

Our clothing ranges in sizes 40, 42, and 44. Please refer to our size guide for detailed measurements.

Are your products true to size?

Yes, our products are designed to be true to size. We recommend checking our size guide for precise measurements.

How do I place an order?

You can place an order through our website by selecting your desired items, adding them to your cart, and following the checkout process.

What payment methods do you accept?

We accept various payment methods, including U.P.I. credit/debit cards, net banking, and popular digital wallets.

Can I modify or cancel my order?

Orders can be modified or canceled within 24 hours of placing them. Please contact our customer service team for assistance.

Do you offer free shipping?

Yes, we offer free shipping on all orders across India.

How long will it take to receive my order?

Orders are typically processed and shipped within 2-3 business days. Delivery times vary based on your location but generally take 5-7 business days.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.

What is your return policy?

We offer a 7-day return policy on all items. Products must be unworn, unwashed, and in their original condition with tags attached.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team with your order number and reason for the return. We will provide further instructions.

Do you offer refunds?

Yes, we offer refunds for returned items. Refunds will be processed within 7-10 business days after we receive and inspect the returned product.

Do you offer any discounts or promotions?

Yes, we frequently offer discounts and promotions. Follow us on Instagram, Facebook and sign up for our newsletter to stay updated on the latest deals.

How can I use a promo code?

During checkout, enter your promo code in the designated box and click "Apply" to receive your discount.